There’s also budgets to meet (we’re a time recovery business after all) and the reality that there’s only so many hours to be squeezed out of the working day. In the end, whatever you do to earn a living – we all tread a fine line between burning the midnight oil and burning yourself out completely.
On the other hand, I’ve always felt the need to submerse myself in a client’s problem and take my time to get under the skin of it. The ‘business’ of managing the process; meeting, scheduling, researching, creating, planning and implementing – all take time. Even the time away from our desk is golden. Thinking about a job while washing the dishes, walking the dog (which we do a lot) or the old cliché of simply ‘sleeping on it’ can really help my subconscious mind to get to grips with a problem. Although I wish that I woke up with the answer a bit more often than is actually the case.
Although simply giving yourself more time doesn’t always lead to a Eureka moment, and we can’t always afford it – but for me, it helps. This isn’t a particularly dynamic observation of my working process, it isn’t cool or profitable to admit that you need more time, but there it is, I stopped trying to be cool (or rich) a long time ago.
And in terms of a brand project, having too much time can be dangerous for a whole host or reasons. It allows room to stray from the path, it allows doubts to creep in, stakeholders to lose focus and chip away at the big idea. So, how do we defend against and manage not just the monetary cost of delay, but the emotional cost of delay too?
I’ve boiled it down to three things…
Persistence
In late 2010 I visited Liverpool to hear Michael Wolff’s D&AD talk on ‘Branding The City’. There was a Q&A at the end of the talk, and amongst a distinguished group of design peers I plucked up the courage to ask Michael a question which was roughly along the lines of; “With the current state of the economic climate [which was pretty bad at the time], how can we convince clients to continue investing in their brand?” I asked this because in tough economic conditions, usually the first thing to be cut-back is marketing and comms.
At the time, his answer confused me. He said that “in order to convince clients that they should invest in your ideas, you need to keep talking to them until they see your point of view”.
‘Just keep talking’… I didn’t get it then, but after running our own business for a few years since, I do now. He was talking about persistence, and staying true to your vision despite the obstacles that are put before you. If at first you don’t succeed, try again – and keep trying.
Endurance
Allowing more time for the conversation can be beneficial, if you persist and keep sight of your original aims. So you keep talking, discussing, defending, justifying… But what about your own motivation? This is where many a creative battle has been lost; the danger in increasing the length of a conversation is that it opens up the opportunity to dilute the conversation too.
Being able to stick to your guns, regularly reminding yourself of the strength and purity of a singular proposition, and not allowing anything to be diluted through round upon round of conversation and deliberation. The more stakeholders are involved, the more opinions that are heard, the more likely you are to need that endurance to stick to the path.
Deliverance
Finally, once persistence and endurance have put you in a position to realise your vision (and God knows it can be a herculean effort to get to this point) – you’ll need to summon-up one last push to deliver the project with the same enthusiasm as when it was first conceived, which could have been quite a long time ago. They say ideas are cheap and it’s action that counts in the end, so after all the hustling, cajoling and corralling, it’s time to make sure you finish the job as well as possible and make all the hard work worth while.
Ultimately, our time is divided by persistence, endurance and deliverance – and then if it’s all worked-out, maybe a few drinks in the pub.
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Written by David Thompson